Breakdown Recovery FAQs

The cost depends on three main things:

• Where you are
• What vehicle you have
• Where the vehicle needs to go

We keep pricing straightforward:

• We only charge for loaded miles
• The first 25 loaded miles are included

We will always confirm the full cost before we set off. That way, you are not left guessing or dealing with unexpected charges later.

If you want a clearer idea before calling, you can view our breakdown recovery service.

It depends on your location and traffic, but we always aim to respond as quickly as we can.

More importantly, we focus on keeping things clear:

• We give you a realistic arrival time
• We let you know if anything changes
• You know exactly who is coming

If you are waiting somewhere unfamiliar or unsafe, having that clarity makes a big difference.

If it is safe to do so:

• Move your vehicle out of traffic
• Turn on your hazard lights
• Exit the vehicle if needed
• Call for help

If you are unsure, we will guide you over the phone. You do not need to figure it out on your own.

If you feel at risk at any point, contact emergency services first.

Yes, we operate 24 hours a day.

Breakdowns can happen early in the morning, late at night, or in bad weather. When you call us, you will speak directly to our local team, not a call centre.

We will explain what happens next and get support moving without delay. You can also learn more about our emergency roadside assistance service.

View All Our Services

If you feel at risk at any point, contact emergency services first.

We’re based in Cambridge and regularly help drivers across:

• St Neots
• Huntingdon
• Ely
• Bedfordshire
• Newmarket

If you’re not sure whether we cover your location, just call and we’ll confirm straight away.

You can also view our full coverage on the areas we cover page.

Yes, this is something we deal with every day.

We regularly transport:

• Non-runners
• MOT failures
• Accident-damaged vehicles

If your vehicle cannot be fixed at the roadside, we’ll safely move it using our vehicle transport service.

More details are available on our vehicle transport page.

straight away.

You can also view our full coverage on the areas we cover page.

Yes, every vehicle we handle is fully insured while in our care.

We provide goods-in-transit cover up to £100,000, so your vehicle is protected from collection through to delivery. We’ll also explain everything before we move it, so you know exactly what’s happening.

Yes, we support both private drivers and trade clients.

We regularly work with:

• Local garages
• Dealerships
• Motor traders
• Fleet operators

Whether it’s a one-off job or ongoing work, you’ll get the same clear communication and careful handling.

We accept:

• Cash
• Bank transfer
• Card payments

Everything is confirmed before we attend, so there are no surprises when the job is complete.

and careful handling.

Booking is simple.

We’ll just need:

• Your location
• Your vehicle details
• What’s happened
• Where the vehicle needs to go

From there, we’ll explain the next steps clearly and arrange everything for you.

You can get started on our contact page or call us directly.

and careful handling.

When you’re already dealing with a breakdown, the last thing you need is confusion or unclear pricing.

What we focus on is simple:

• You speak directly to a local team
• We keep communication clear from start to finish
• Pricing is explained before we attend
• Your vehicle is handled properly and safely

We’re a local business, so doing the job properly matters to us every time.

You can get started on our contact page or call us directly.

and careful handling.

Yes, we can.

If you’ve run out of fuel, we’ll come to your location and get you moving again, where possible, without needing full recovery.

You can also read more about this on our fuel delivery page.

You can get started on our contact page or call us directly.

and careful handling.